Select Apply and OK on the Print Server Properties windows. If you see it click on it and click Remove at the bottom. If you see it listed, right-click on it and choose Delete or Remove Device In the Devices and Printers window look for your Printer. Windows Key+X > Apps and Features / Programs and Features Option 2: Uninstall and Reinstall the Printer If you are using an HP Printer, use the HP Print and Scan Doctor: Option 1: Run the Printer Troubleshooter. Please try the steps recommended below to uninstall printer software I do not quit for those who are polite and cooperative. _ Windows MVP 2010-20 Millions helped via my tutorials and personally in forums for 12 years.
Thoroughly research any product advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. I will keep working with you until it's resolved. Feel free to ask back any questions and let us know how it goes. If you have further problems reply back with results of each step. For USB it should prompt when to plug in the printer. Follow the setup screens closely as you install the software. Ĩ) Extract Printer software, right click Setup file to Run as Administrator. Older software may need to be installed in Compatibility Mode to run correctly. Now is also the time to check for any newer printer firmware to install which matters a lot.
Restart PC.ħ) Go to the printer model’s Support Downloads webpage to download and install the latest full software package. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Ħ) Now type Control Panel in Start Search, open CP, choose Icon View.
If that method doesn' work to remove the driver and restart, try this one. You must restart back to normal mode before you will be able to install the printer again.
It may be best to contact an HP or printer technician to get some answers about how you can deal with the issue.Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:ġ) Power up the printer, if wired unplug it's USB cable from PC.Ģ) Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.ģ) Next type CMD in Start Search, right click Command Prompt result to Run as Admin, copy and paste in the following command and press Enter: printui /s /t2 (Note that there is one space before each forward slash).Ĥ Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently.ĥ) If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s).
If you have tried all of the suggestions mentioned above and have done a firmware update but to no avail, then you may need the help of an expert. If you’re using a compatible or remanufactured HP ink cartridge, you can sometimes fix this problem with a simple firmware update. Install a new ink cartridge, or an old one that you know has been working properly and see if it works. If this is the case, the only option is to try using another ink cartridge.
There’s a chance that the ink cartridge itself has some electronic problem that’s invisible to the naked eye. Some of the contacts are facing upward or pointing up, so I recommend that you be careful to ensure that there are no bits of cloth left on the contacts after cleaning. Open your HP printer, find the contacts inside and then with a clean lint-free cloth. If the problem persists even after cleaning the ink cartridge contacts, then you may need to clean the contacts inside the printer as well.
Try using an alcohol-based cleaning solution or cartridge flush to remove any dirt or residue trapped in the contacts. Please make sure the gold contacts on the chip are clean by wiping them down with a lint-free cloth. First, to remedy this problem, remove the problematic ink cartridge from the printer and find its chip. One of the common causes of a “Cartridge Problem” message is a dirty or damaged gold contact on the cartridge’s electronic chip. Try following any of the three potential solutions to common ink cartridge problems below. And more often than not, the problems are easy and require simple fixes that you can do independently. Although there are numerous ways to deal with this problem, most of the solution lies on your ink cartridges.